Capital Air Mobile App – Privacy Policy

1. Introduction

This Privacy Policy explains how Capital Air (“we”, “our”, or “us”) collects, uses, discloses, and protects your personal information when you use the Capital Air mobile application (“App”).

By using the App, you consent to the practices described in this policy. This policy is in accordance with the Protection of Personal Information Act (POPIA) and applicable platform regulations (Google Play and Apple App Store).

2. Information We Collect

We collect the following types of information while the App is in use:

• Location Data: Your real-time GPS location, background location, and movement.
• Device Metadata: Battery level, OS version, device model, network status.
• Images and Media: Photographs and video evidence submitted as part of job workflows, which may include ID documents and driver's licenses.
• Signatures: Collected as confirmation of asset handovers or client acknowledgments.
• Log Data: Timestamps and records of App interactions, panic activations, job statuses, and notifications.

All collected data is linked to your assigned user profile and managed for operational, security, and audit purposes.

3. How We Use Your Information

We use the collected information to:

• Dispatch, manage, and monitor job assignments.
• Maintain an accurate audit trail for billing, compliance, and safety.
• Validate asset handovers and generate incident reports.
• Ensure employee safety through real-time tracking and panic alert handling.
• Improve system performance and maintain App reliability.

4. Location Information

Certain Capital Air applications are intended solely for use by authorised Capital Air employees and are not available for general public use.

Where required for the operation of these applications, Capital Air may collect device location information, including precise location information where necessary. Location information may be collected while the application is in use and, where the employee has enabled the relevant functionality and granted the required device permissions, in the background, including when the application is closed or not actively in use.

Location information may be used to support authorised Capital Air business activities, including tracking work-related employee movements and routes, supporting employee and team safety, confirming attendance or progress at work locations, and enabling location-based job or service status functionality.

Location information is collected only where required for the relevant application functionality and is accessible only to authorised Capital Air personnel who require access for operational, administrative, security or support purposes.

Capital Air does not sell location information and does not use location information for advertising or unrelated analytics purposes. Location information may be processed by trusted service providers acting on behalf of Capital Air where required to provide services such as application hosting, data storage, mapping, infrastructure or technical support. These service providers are required to process the information only for the purposes for which it has been provided and in accordance with applicable data protection requirements.

Location information may also be disclosed where required by applicable law or in response to a valid legal request.

Capital Air applies appropriate technical and organisational safeguards to protect location information against unauthorised access, disclosure, alteration or loss. Location information is retained only for as long as reasonably necessary for the purposes for which it was collected, or as required by applicable legal, regulatory or business record-keeping requirements. Thereafter, the information will be deleted or anonymised in accordance with Capital Air’s data retention practices.

Users may withdraw or change location permissions through their device settings at any time. Disabling location permissions may prevent certain location-dependent application functionality from operating correctly.

5. Data Storage and Security

Data is stored on both physical servers and secure cloud environments controlled by Capital Air and their service provider. We implement appropriate administrative, technical, and physical safeguards to protect your information against loss, theft, and unauthorized access.

Signatures are encrypted and used exclusively to verify handovers and validate incident-related evidence and will not be used in any other way.

6. Data Retention

All data is retained indefinitely for operational, security, compliance, and legal purposes, as a condition of your employment or contracted service.

7. Sharing of Information

Your data is only shared with internal Capital Air systems and authorized personnel. We do not sell or share your data with third parties for marketing or unrelated business purposes.

We may disclose your information if legally required or in response to lawful requests from authorities.

8. User Rights

Although the App is intended for authorized personnel only, you may request access to your data or raise concerns regarding how your data is processed. Requests can be made to Capital Air’s data officer at the contact information listed below.

9. Children’s Privacy

This App is not intended for use by individuals under the age of 18. Only authorized and trained personnel may use the App, and each user is verified by Capital Air’s internal systems.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the App after any changes indicates acceptance of the updated policy.

11. Contact Us

For questions, complaints, or data access requests, contact Capital Air at: